Archive for May 15th, 2012

Are you playing Hide & Seek with the people who are trying to connect with you?

I’ve been on a bit of a rant lately about contact information – or lack thereof – because it’s SOOO

How about an old-fashioned phone call?

crucial to your marketing campaigns. Again, it seems so obvious that we shouldn’t have to talk about it, and yet, I see it again and again and again: people neglecting to make themselves easy to connect with.

This all started out with did a post I did a few weeks ago with this piece of advice: Make your blog user friendly by including your e-mail address up front where everyone can see it. Yes, it’s possible that someone would want to contact you directly, via a mechanism other than the comments.

Here are a few other REAL-LIFE examples.


Most web designers know to include contact info somewhere on the website, but many miss out by making it way too hard to find. The best strategy is to include your contact info visibly, on every page. Please don’t do what I’ve seen so many websites do, which is bury the contact info on a Contact page that is buried on an About page that I’ve got to dig through a menu to find. Remember, you’re in the book business, so make it easy for people to do business with you!


I recently attended an event where a speaker did a pretty nice job with a presentation about SEO. She distributed handouts with good information the audience could take home and implement. But nowhere on the handouts did she put any contact information for herself. No phone number. No email address. No Facebook link. Not even her name. Good golly – was that a missed opportunity or what?!


I attended a panel discussion a couple years ago where various members of the Phoenix media offered words of advice to the audience about submitting media releases. One reporter said his biggest problem was when the news releases didn’t contain contact information – and all the others on the panel immediately nodded their heads in agreement! Seriously? You’re contacting the media about doing a story or promoting you in some way and you don’t include your contact info? How is that possible?

Of course, today most media releases are done electronically, so at the very least an e-mail address is attached. But if you submit your release as a Word doc or a PDF attachment, make sure your contact info is on it! You can easily imagine these reporters’, editors’, and producers’ inboxes filling up with release after release from people just like you. If they decide to follow up on a particular release, they might just print it and dump the e-mail. If your contact info’s not on the actual release, trust me – they’re not going to go back into their e-mail trash and try to fish it out. They’ll just move on to the next release that does include contact info.


OK. I get that we’re inundated with e-mail and some people misbehave when it comes to adding folks to their mailing lists. Unfortunately, handing someone a business card with an email address on it is often construed as tacit acceptance to be added to such a list. That being said, isn’t the whole idea of a business card to make it easy for people to contact you? Again, you’re in the book business, so make it easy for others to do business with you by including all of your contact info, including e-mail and snail mail addresses. Today, this especially means including your social media contacts. Save them the trouble of having to go to your website and hunt down some remote Info@MyBlog.com or Web@MyDomain.org address.

However, you needn’t be the person who lists every form of contact under the sun: Phone. Direct line. Cell. Home. Fax. Home fax. Pager. I’m reminded of Drew Barrymore’s scene in He’s Just Not That Into You when she does the rundown of how our myriad connections play out in dating scenarios.

DO NOT do this with your card!

OK you get the message. Remember why we brand and why we use particular colors or fonts. We want people to remember us. So when they do want to contact you, make it easy for them to reach you!

Happy connecting!



We welcome and encourage your thoughtful, courteous comments below.


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