The secret to contacting a company may lie in their MEDIA ROOM.
It’s no secret that I love the Internet. I remember the days of searching the World Book Encyclopedia for info or begging my dad to take me to the library so I could do research for my term papers. When I worked at the Arizona Daily Star newspaper library in the pre-Internet days, we used to get queries from the public on all kinds of random topics:
- How do you spell “Schwarzenegger”?
- Is Anthony Quinn really Greek?
- What was Mariel and Margaux Hemingway’s relationship to Ernest?
- What are the words to “Auld Lang Syne”?
- What are the names of the seven dwarfs?
Can you even imagine calling a newspaper library – or a library of any kind – to ask a question like that? In 2011, it seems ludicrous, but just 20 short years ago, it was actually a good idea. The #1 reason people use the Internet today is to search for information. All kinds of things, from job listings to the name of artist who wrote that song, to movie times, biographies of artists, both famous and obscure, reviews of smart phones and hundreds of thousands of other products, the number of calories burned during given activities, fast food menus, home remedies for burns, what to do when your cat keeps bringing dead birds into the house … the kinds of information you can find online are just about endless.
One excellent use for the Web is to do research on people or businesses with whom you want to connect. With the myriad social media platforms, people are slightly easier to research. Any smart, reputable company has a decent website with all manner of information about it. However, the one thing you may not be able to find on a company’s website is contact information for a particular individual, such as the PR or media relations person. Quite often, the email address available is one of those infernal info@ addresses that might occasionally be read by an intern and whose likelihood of being answered is unfortunately slim.
Say you’ve compiled an anthology of stories and witticisms from quilters of a bygone era, and you’re trying to make contact with a store like Hobby Lobby or Joanne ETC to pitch book signings and events in your area. How do you get around the gatekeeper or find contact info for a real person?
One idea is to find the company’s media room on their website. Posted there, you’re likely to find media releases the company has issued about its own news and events. And within that media release, you will likely find a nugget of gold: contact info for the company’s media relations person, usually a name, phone number, and e-mail address.
Now before you go contacting this individual, make sure you do your homework.
- If you will make a phone call, rehearse your pitch ahead of time.
- Be prepared to leave a message and, in the perhaps unlikely event that the person answers their phone, also be ready to speak to them live.
- If you will send an e-mail, double check your spelling – especially of the contact person’s name!
- Be brief and to the point in your pitch/query.
- Make sure to position your pitch in terms of how hosting your event or working with you will benefit the company.
Realize there are NO guarantees that this person will respond to your first query. Or your follow-up query, for that matter.You might also think about tapping into your social media network, particularly LinkedIn, to attempt to find another real name inside the company to whom you can reach out.
It took Greg Godek, author of 1,001 Ways to Be Romantic, more than 10 tries before he got through to Oprah and eventually became a guest on her show. If he can succeed with the queen of all media, YOU can succeed at getting through to the right person in a national chain of craft supply stores. Be creative, be thoughtful, be direct, and be succinct. Most importantly, be determined.
Please contact us if you’d like help putting together your media kit, media releases, or book proposal. Free 30-minute consultation when you mention this post ($99 value).
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