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Posts Tagged ‘poverty mindset’

Unintended consequences

Did you mean that the way it sounded?

Thursday was quite a day! It started with an email from an author I know. This is, word-for-word, the contents of his message, which was accompanied by the image referenced:

In a random search I came across this photo of a black man with my name and your web site. Any idea who this is and why he has my name?

To which I replied:

He is a longtime client, but I have no idea what you mean about him having your name. And what does his being black have to do with anything????

And I’m really not certain what the question-asker meant, making the answer a bit difficult to get to. He mentions a “random search.” So he Googled himself and my client’s image came up when he searched for his name? Why? I’m not sure. They’re both authors I know. Maybe I mentioned each of them in this very blog. Or perhaps both authors had books at an event I hosted. Could be any of a few reasons.

foot-in-mouth

None of this, however, gets to the question in my response. Was there a racial aspect to this message? Perhaps not. Maybe the racial undertone was inadvertent, careless … unintended. But it was difficult for me to construe it any other way, especially given that I received no further comment from the question-asker.

An expensive $2 lesson

Midday found me at the local office supply store, waiting in line to purchase a printer cartridge. And waiting. And waiting. It’s not my way to stand on top of the person in front of me, so I had no idea why either of the two ongoing transactions seemed to be taking much, much, much longer than normal. Finally, one of the customers stalked away from the checkstand and came back, speaking loudly as he re-approached the clerk, “It’s a difference of two dollars!”

Seriously? I spent 17 minutes in line because the guy in front of me was making a case for saving $2? (Still no idea why the other simultaneous transaction took so long.) I got so aggravated at one point that I thought about leaving – but it would have taken me longer to go to another store and start over, so I stuck it out. Some might view those two dollars as important and worth fighting for, but I’d like to focus instead on the 17 minutes. If this guy earns more than $8 an hour, a very simple cost-benefit analysis proves that this is not a smart use of his time. I don’t know about you, but my time is worth way more than that. Not to mention that such an argument comes out of a poverty mindset and creates another unintended consequence. Focus on lack creates more lack.

money mindset

A few years ago, my very smart sister made one of the wisest declarations I’ve ever heard. She said she’d decided that unless it was $10 or more, no financial issue was worth the argument. Think about it: being overcharged, incorrect change, splitting the check. My sister views the energy spent arguing over trivial amounts (like $2) as just not worth the stress or irritation, relative to the reward. I try to keep that in mind when I find myself in similar situations – and I was sure reminded about it the other day while I waited.

What really great customer service looks like

Then I got home just in time to have UPS deliver a box I was expecting: banners for the Holiday Author Event, which esignstook place on Saturday. I signed for the banners and went inside to open the box. Uh-oh. These were definitely banners I had ordered from Esigns.com, but they were signs for my business, not my signs for the event. I’d ordered them from the same company – two weeks after I’d placed the original order for the event banners.

I headed over to the Esigns.com website and looked at my orders. Accckkk! My original order – the event banners – was en route back to the Esigns.com factory in Texas. So I picked up the phone. It turns out the error was with UPS. Evidently and for reasons unknown, someone from UPS had altered my address on the package, so it was undeliverable.

Understandably, the first offer from the Esigns rep was for them to re-send the package when it arrived back at their offices. However, this was Thursday and I needed the signs for Saturday. No time to wait for the original signs to be returned and re-sent. As soon as I told this to the rep, she said she needed to check on something and would call me right back.

Without any hesitation, Esigns stepped up to fix my problem – a problem they did not create – and reprinted my banners at their cost. The banners were delivered to my door about 18 hours later. So what was the first thing I did? Post this story on Facebook. And guess what! No fewer than 13 of my FB friends saw it. Several people shared the post. And Esigns likely picked up a few more customers. Not to mention that you’re hearing the same story now.

Perhaps this was not exactly an unintended consequence – more than likely, the pros at Esigns fully comprehend that the value of outstanding customer service far outweighs the cost of reprinting a couple of signs and paying for next-day delivery.

Every decision we make has consequences. Human nature seems to be set to default for the easy answer. I’d suggest that we take a page from William Penn:

If you think twice before you speak [or act] once,
you will speak [or act] twice the better for it.

Here’s to more intentional consequences!

Laura

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We welcome and encourage your thoughtful, courteous comments below.

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2015 is RIGHT around the corner — are  you READY? If you haven’t begun 2015 Goalsmapping out your book marketing efforts for the New Year, it’s time to get started! Sit down with Laura – in person or via Skype – and review your book marketing plan. We’ll evaluate: what’s working, what isn’t working, and which new strategies you may want to implement for the new year (or your newest book). Regularly $150 for a 45-minute session. Marcie Brock special: $99 for the first five who respond. mktg@WriteMarketDesign.com

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A Savvy Book Marketer embraces the idea of giving freely.

(Please click on image to enlarge.)

We talked last time about having an attitude of gratitude. One group to whom you own an immense debt of gratitude is your readers – the people who buy your book, review your book, recommend your book, and eagerly await your next book. If you’re marketing your first book, you’re in the process of growing this group.

A quick, easy way to say, “Thanks for taking an interest,” is by giving away excerpts, sample chapters, and stories.

This act of generosity does several things for you:

  • Gives readers who don’t know you a chance to get to read your work for the first time.
  • Gives readers a chance to offer feedback – which you may or may not find helpful.
  • Lets you know if your message/story is resonating with your target market.

Some people have a hesitation to give away their work in advance of publishing it, out of fear that people won’t want it if they can get it for free. If that’s you, I encourage you to think differently about giving people free access to your work.

  1. It’s a lack mentality (aka poverty mindset) that says, “By GIVING you something, I LOSE something. It may be counterintuitive, but that’s honestly the surest way to keep your sales and success small.
  2. Although many people have published the entire contents of their book in a serial format on a blog or other writing platform before they successfully sold it in book form, I’m not actually suggesting you give away the whole book – just a healthy sample.
  3. HOWEVER, giving away the whole thing first CAN work. Master marketer Seth Godin is rumored to have given away 5 MILLION copies of his famous book, Unleashing the Idea Virus, before he sold one. Now, you have to buy it if you want it, and his “free giveaway” put him on the map as one of the world’s top marketers.
  4. The same Seth Godin has said that if you want your book to take off, you’ve got to give away at least 5,000 copies first.

Gone are the days when all you had to do was tell someone about your book to generate interest. Now, you must first create a relationship with them; then you must distinguish yourself from a crowded field. What’s the quickest way to do that? Give your writing away for free. We can’t just go about pushing our books at people anymore; we’ve got to interest them, court them – seduce them, if you will. Only then will they feel they know you well enough to plunk down their money for your book.

Embrace giving – it works!

See you Monday, when we’re going to preview 4 smart ways to embrace giving!

MARCIE

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Visit Write | Market | Design to download your Marketing Skills Evaluation. This will help you determine how close you are to SBM status, and where you may need a little extra boost.

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We welcome and encourage your thoughtful, courteous comments below.

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If you’d like us to add a link to your writing/self-publishing/book marketing blog, please send us a note. If we think it’s a good fit, we’ll be happy to add you. Of course, we’d appreciate the reciprocity of the same!

Additionally, Marcie would be happy to make a guest appearance on your writing/self-publishing/book marketing blog. Just let us know the theme or your idea (preferably including a 6-panel concept), and we’ll see what we can draft for you.

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PREVIOUS POSTS

Monday, August 1 Every Savvy Book Marketer has an attitude of GRATITUDE

Thursday, July 28 – Is your book a word-of-mouth worthy Purple Cow?

Monday, July 25 – Marketing a book is different than marketing a smartphone or a pair of shoes


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